First use and set up
Zero Installation Purifier Countertop Reverse Osmosis Water Filter comes ready to use out of the box.
All the filters and reverse osmosis membrane are preinstalled.
Just rinse the filters by running 2 filtration cycles, and you are ready to enjoy delicious, pure reverse osmosis water.
AlcaPure pH Testing
The pH is usually anywhere between 7-8 pH. The chemistry of the water being filtered determines the final pH, hence the reason for the range. A pH reading over 7 is considered alkaline.
We recommend using pH Test liquid like this: https://amzn.to/2WH9yBV.
Similar products for pH and Chlorine te...
How to replace bottom tank gasket
If the bottom tank gasket becomes torn or moves out of place, it might cause the bottom tank not to sit correctly within the machine. It also might be a reason for leaks and low or no filtered water production.
Replacement silicone gaskets are available for purchase by clicking here.
Difficulty releasing Filter Tubing
You may be having difficulty releasing the tubing from the replacement filters.
Where the tubing enters, there should be what looks like a layer of green circular dot underneath a smaller oval layer of white. Press down on the white oval layer while pulling up on the tubing and it should pop rig...
Green substance - residue in the water tank
The green substance within tanks is usually just Algae. Algae is typically airborne and thrives with sunlight.
We have a Zero Installation Purifier in the office that we use all the time and no green algae (no direct sunlight). If your unit is in direct sunlight or in a well-lit room, I would sug...
How to flush the flow restrictor Flow 300
No or little water is produced, and/or the system shuts off prematurely after filter replacement.
Sometimes a tiny carbon particle in a pre-filter can come loose during shipping and get stuck in the flow restrictor once the new carbon filter has been installed. This will prevent water from retur...
How to remove pre-filters using a strap wrench and fix an airlock
Airlock within the system will prevent it from functioning correctly, and the system will not filter any water.
Follow the steps below for an easy fix. A strap wrench is optional.
1. Open up your back panel and locate the pre-filters.
2. Remove one of the pre-filters (FT-82 or FT-92) inside ...
How to Replace the Bottom Tank Switch
Please see this image for the screws that need to be undone in order to take ZIP apart.
1. Take off the screw located behind the top tank first.
2. Carefully place the unit over the edge of a table or counter so that the bottom screws are accessible and the RKIN is in an upright position.
How to Sanitize Zero Installation Countertop Water Filter
Here is the step-by-step procedure for sanitizing the Zero Installation Purifier.
Additional/Extra Ft-82 prefilter(from the new set).
Sanitizing Solution - https://amzn.to/3bQMERE
1/4” x 1/4” x 3/8” T quick connect - Usually also available locally in Home Depot or Lowes: https:...
How to troubleshoot no lights no power
Follow the steps below for an easy fix.
1. Sometimes, during shipping or cleaning of the top tank, the PCB controller connection can come loose. If not done already, please disconnect and reconnect the connection.
2. If this doesn't fix the "no power" issue, and you are within a 12-month warr...
How to troubleshoot yellow blinking light
When Zero Installation Purifier is plugged into the AC outlet, there should be a yellow, red, or blue status light around the "PUSH" button on the front panel. Please see this article if the unit is plugged into the working outlet and there is still no status light.
If the bottom tank is inserte...
Leaking from Overflow Outlet/Water level
The tube on the right side of the machine is the overflow drainage outlet.
Water would only come out of there if the Upper Tank is overfilled.
The Upper Tank only has enough room for one cycle.
No filtered water after changing the filters.
Airlock or Flow restrictor flush - No filtered water after changing the filters.
There may be some air pressure build-up within the system.
Remove one of the twist-on pre-filters (preferably the Ft-82) inside the unit and put it back in?
If there is an airlock within the system, this would resolv...
System stopping prematurely - no filtered water is produced
When the bottom tank is inserted into the system, the front panel light should turn blue. If it doesn't turn blue, please click here to troubleshoot the yellow blinking light.
If the machine is stopping prematurely (within 1 - 3 mins) without depositing any pure water into the top container at a...
TDS ppm is going up
There are two possible reasons why the TDS may be higher now:
1. The municipal water supply might have changed, and it’s higher in TDS content now.
2. If the leftover water from the bottom tank hasn’t been emptied after each filtration cycle but topped off on the previously filtered water. Then ...
Most of the time, it's a quick fix, such as a loose connection or a disconnected fitting.
One common cause of a leak is the spout not being mounted tightly on the upper tank. Sometimes the faucet holding nut may get loose from the vibration during shipping or cleaning of the top tank. This can b...
ZIP is making a ticking noise
It’s possible that the pump screws might have gotten loose for some reason. Please see attached picture for the location of the screws that might need to be tightened up.
If tightening of the pump screws doesn’t help, some air might be working through the system, and there is nothing to worry ab...
Low filtered water production troubleshooting
Filtered water levels flunctuate depending on local water temperature and water quality. The ideal water temperature is going to be 70-80F.
If the low water production started right after filter replacement, please refer to this article for a solution.
If the system stops prematurely, within ...
Cleaning Your Countertop Unit
Cleaning is easy!
Simply wipe down the unit with cleaning solutions such as dish soap and water, white vinegar and water, or lemon juice and water.
Your countertop unit parts are not dishwasher safe!
How to Replace Check Valve
How to Replace the Check Valve
1. Unplug the machine and take off the screw located behind the top tank first. Then carefully place your unit over the edge of the table/counter so that the bottom screws are accessible and the unit is upright.
2. Once all the screws are out, you will be able to s...
How to Replace the Pump
Unplug the unit
Remove the front panel and disconnect control board.
Remove the top tank.
Please see the picture below for the screws that need to be removed in order to take ZIP apart. I would suggest taking off the screw located behind the top tank first. Then carefully place...
How to replace Zero Installation Purifier spout
Zero Installation Purifier spout replacement steps:
Remove the top tank from the Zero Installation Purifier’s base for easy access as shown in the following video:
Unscrew the holding nut (shown below) located inside the top tank to remove the
Replace the faucet with new one ...
Post Filter Direction
If the flow arrow is facing up, the middle bottom of the membrane connects to the bottom of the filter and the top of the arrow connects to the line that returns back to the top tank. You can set the post filter in the clips any direction that fits as long as the lines are correct.