How to troubleshoot no lights no power

Follow the steps below for an easy fix.

1. Sometimes, during shipping or cleaning of the top tank, the PCB controller connection can come loose. If not done already, please disconnect and reconnect the connection.

Control Board Connection

2. If this doesn't fix the "no power" issue, and you are within a 12-month warranty period, please contact our customer service for a new replacement AC Adapter. If you are already certain that the unit is out of warranty, we have the AC adapters available on our website.

3. In some cases, electrical outlets may not have power. To rule out a potential cause, please check the outlet with another appliance like a cell phone charger and see if the phone starts to charge.

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